FAQ
Orders and Shipments
Delivery Time (TBA)?
TBA
Is there international shipping?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
Returns?
Refund / exchange is not guaranteed and is subject to our review of the returned product. We can't refund your postage costs. We will only issue a refund if the item is faulty or the wrong size is sent out.
Please email: zorberryslowed@gmail.com for any inquires.
What forms of payment do you accept?
We accept all major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from Minus Twø. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Product
How to clean jewellery?
Rinse with clean spring or fresh water and gently pat dry. Avoid scrubbing with abrasive materials
Can I wet the Stainless Steel jewellery?
Yes, We've crafted our products using the highest quality and most durable materials available.
While our pieces are waterproof, like all metals, they’ll last even longer if kept away from harsh chemicals. To preserve their lifespan, we recommend drying your items promptly with a cloth towel after they get wet.
Zorberry jewellery is sweat-proof, water proof and heatproof.
Are they safe for sensitive skin?
Yes, all our products are hypoallergenic, ensuring they are safe for even the most sensitive skin types.
You can confidently wear your Zorberry pieces 24/7, knowing they won’t cause irritation, rashes, or any unwanted green discoloration on your skin.
Jewellery sizing? (TBA)
Please see bellow the size graph.
Other
Any other questions?
You can contact us through our contact page! We will be happy to assist you.