FAQ


Orders and Shipments

Delivery Time?

  • Australia - 2-8 business days
  • USA - 5-9 business days
  • UK - 4-7 business days
  • France - 8-12 business days
  • India - 7-11 business days

Don't worry, if the country you want to ship to is not listed above, you can find approximate delivery times here. (Standard shipping only)

Is there international shipping?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

Returns?

Refund / exchange is not guaranteed and is subject to our review of the returned product. We can't refund your postage costs. We will only issue a refund  if the item is faulty or the wrong size is sent out.

Please DM us on instagram or email us at: zorberrystore@gmail.com for any inquires.

What forms of payment do you accept?

We accept all major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from Zorberry. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?


All payments are processed through trusted and industry-leading gateways, including PayPal, Visa, Mastercard, and American Express.
PayPal uses advanced encryption and fraud prevention technologies to keep your information secure. Your payment details are never shared with us — only your order and delivery information are securely transmitted to complete your purchase.
Our checkout is protected with SSL encryption, ensuring your data remains private and safe at all times.

Product

Mohair Care instructions

  • Hand wash gently in cool water with mild wool detergent
  • Avoid hot water — heat can shrink or felt the fibers
  • Do not wring, twist, or tumble dry
  • Lay flat on a towel to dry, reshaping while damp
  • Avoid hanging — it can stretch and distort shape
  • Brush lightly with a soft clothing brush once dry to revive the fluffy texture

Jewellery sizing?

For more information on sizing click here

How to clean jewellery?

Rinse with clean spring or fresh water and gently pat dry. Avoid scrubbing with abrasive materials

Can I wet the Stainless Steel jewellery?

Yes, We've crafted our products using the highest quality and most durable materials available.

While our pieces are waterproof, like all metals, they’ll last even longer if kept away from harsh chemicals. To preserve their lifespan, we recommend drying your items promptly with a cloth towel after they get wet.

Zorberry jewellery is sweat-proof, water proof and heatproof.

Are they safe for sensitive skin?

Yes, all our products are hypoallergenic, ensuring they are safe for even the most sensitive skin types.

You can confidently wear your Zorberry pieces 24/7, knowing they won’t cause irritation, rashes, or any unwanted green discoloration on your skin.

Other

Any other questions?

If you don't have the answer to your question on this page feel free to contact us through Instagram: @Zorberry or through email: zorberrystore@gmail.com.

Please note that we are more active on our Instagram :).