Shipping Information
Processing time
All orders require 2-3 business days after purchase for processing before shipment.
Delivery times
- Australia - 2-8 business days
- USA - 5-9 business days
- UK - 4-7 business days
- France - 8-12 business days
- India - 7-11 business days
Don't worry, if the country you want to ship to is not listed above, you can find approximate delivery times here. (Standard shipping only)
Customs fees
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.
Late or lost orders
When placing your order please make sure that you specify the correct delivery address as Zorberry take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.
Damaged or Lost Shipments
Zorberry is not responsible for packages that are damaged or lost during transit. However, we aim to provide excellent customer service. If you encounter any issues with your shipment, please contact us at info@zorberry.com, and we will do our best to assist you.
Items not received but tracking shows they have been delivered
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.